Frequently Asked Questions

As a platform specially designed for designers, we understand the challenges creatives often face in coming up with the right words for every project.
What is Digital #ID?

Digital #ID is a government-issued identification card that can be used for any purpose that requires legal proof of identity. 

Does the ID work for KYC ? What can the ID be used for?

We have reported use cases from our members that they’re able to use the Digital ID for identity verification (payment processor, peer-to-peer marketplace, trading platform, pharmacy, DMV, BNB short rental, mobile service provider, bars, hospital, railways, flight, and hotel check-in) and KYC purposes (most of the crypto exchanges, banks/neobanks, and non-bank payment provider). 

Does the ID have a time limit?

The Digital #ID has 1 year, then it can then be renewed. 

How can I get a replacement if I lost my physical #ID?
If you want to apply for replacement due to a lost card, you can order new which would cost €128.
How long will it take to get my application approved?

Application as a Digital Resident normally takes 7-10 days to be approved, depending on the additional information needed to approve your application. 

Can I use my Digital #ID to open a bank account?

We’ve received reports from some members who claim to have opened a bank account, Yes you can open bank account. 

Are there any taxes for Digital Residents?

There is a 0% tax for Digital Residents. 

What are the photo requirements?

Submit a color photo. Photo must be square, for example, exactly 600*600 pixels or larger. For a detailed description of the photo, see the description in the digital request. 

What are the accepted IDs/Documents for KYC verification?

Applicants can use official government documents like ID cards, passports, driving licenses, and Resident permits. The provided ID must have a validity period of one month before expiration. 

What are my payment options?

We accept major international credit cards including Visa, Mastercard, Paypal and American Express. For added convenience, you can also check out using Google Pay or Apple Pay. If you prefer using Web3 wallets, we accept ETH, BNB, and USDT tokens as payment. We accept payments via Ethereum Mainnet, BNB Smart Chain. 

Refund policy?

All orders are final and nonrefundable. 

Still have questions?

If you have any other questions or need further information, don’t hesitate to contact us. We are here to help you!

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